AI Agent platform for
smarter customer support

The Chatislav AI Agent for customer support is an intelligent virtual assistant that automates communication with your customers 24/7. It uses advanced AI models (including our own Iskon Prodigy LLM, as well as the option to use the world’s leading models such as OpenAI, Anthropic, and other providers) to understand customer inquiries, provide accurate answers, and resolve issues – from simple questions to more complex requests. The agent communicates in natural language, remembers the context of conversations, and continuously learns from each interaction.

Chatislav for customer support is a comprehensive AI solution that combines three key types of AI agents:

Text-based Web AI Agents — intelligent chat agents integrated into your website and communication channels (WhatsApp, Viber, Messenger, Telegram, Instagram, Slack) that respond to user inquiries in real time, provide information about products and services, and guide users through problem-solving processes.

Voice AI Agents — AI agents that communicate with users through natural speech, handle phone calls 24/7, and resolve routine inquiries without the need for a human operator.

Email AI Agents — agents that automatically process incoming customer emails, analyze message content, collect relevant data from various knowledge sources — both static (knowledge bases, FAQ documentation, internal manuals) and dynamic (CRM, ERP, helpdesk systems, real-time order status) — and use this to prepare draft replies for customer support operators.

In this way, instead of manually searching for information and writing responses from scratch, agents receive ready-made, contextually accurate response suggestions that they only review and forward to the customer. This approach significantly speeds up customer support operations, reduces response times, relieves teams from repetitive tasks, and ensures consistent communication quality across all channels.

Chatislav for Customer Support handles up to 90% of routine customer inquiries and resolves them independently, 24/7, without waiting — across all channels (chat, email, phone, WhatsApp, Viber, Messenger, etc.). The result: significantly shorter response times, a relieved team, lower operational costs, and consistently high-quality support across every channel and language.

The AI Agent is trained using your own data — you can upload PDFs, text files, FAQ pages, YouTube videos, or content from your website and knowledge base. Chatislav uses advanced techniques to turn this data into knowledge that the Agent uses to generate accurate and relevant responses. In addition to static knowledge sources, the Agent can also access dynamic knowledge from various systems via API.

Yes. One of the key advantages of the Chatislav AI Agent is continuous availability — 24 hours a day, 7 days a week. The Agent provides accurate and efficient support even while your employees are asleep, with no waiting for customers. For more complex cases, conversations can be automatically escalated to a human operator with full conversation context.

Chatislav is an omnichannel solution — the AI Agent can communicate with users via a website chat widget, WhatsApp, Viber, Telegram, Facebook Messenger, Instagram, and other communication platforms. This allows customers to receive support on the channel they prefer most.

Yes. Chatislav offers multilingual capabilities — a single AI Agent can automatically detect the user's language and respond in Serbian, English, German, Spanish, Italian, and many other languages, without the need for separate configuration per language. This is ideal for companies serving international customers or operating in multilingual regions.

Chatislav places strong emphasis on data protection. All data in transit is encrypted, and stored data is additionally secured using methods that prevent unauthorized access. The platform applies strict data isolation between customers (multi-tenancy isolation). For companies with the highest security requirements (banks, healthcare institutions, government organizations), on-premise deployment is also available, keeping all data within your infrastructure.

Yes. Chatislav can be integrated via an open API with all your internal systems. These integrations allow the AI Agent to access key information (such as order status, customer data, ticket history), as well as perform actions like creating support tickets, updating customer information, or escalating requests to the appropriate team.

Yes. Chatislav supports voice AI Agents that enable natural spoken interactions with users. In addition, customizable 3D avatars are available, giving the Agent a visual identity and creating a more engaging user experience. This way, customer support can be text-based, voice-based, or visual — depending on your needs.

Chatislav offers a free start — you can create an account and deploy your AI Agent without a credit card. For more advanced needs, different plans are available. Enterprise pricing is defined individually based on specific requirements and business scale, and includes a one-time implementation fee and a monthly fee covering priority support, a dedicated account manager, hosting, and full infrastructure maintenance.